Shipping policy

Shipping Policy

This Shipping Policy explains how physical book orders are processed and delivered.

1. Order Processing

Orders are usually processed within 2–5 business days, excluding weekends and public holidays.

Processing times may vary during busy periods, product launches, supplier delays, or circumstances outside our control.

After your order has been processed and shipped, you will receive a confirmation email with shipping information where available.

2. Shipping Locations

We currently ship to the locations available at checkout.

If your country or region is not available at checkout, please contact us at info@orlandomardner.com before placing an order.

3. Estimated Delivery Times

Estimated delivery times vary depending on destination, shipping provider, fulfilment partner, and customs processing.

Typical estimated delivery times:

United Kingdom: 3–7 business days after dispatch
Europe: 5–14 business days after dispatch
United States and Canada: 7–21 business days after dispatch
Rest of World: 10–28 business days after dispatch

These timeframes are estimates only and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Shipping charges may vary based on destination, product format, order weight, carrier, and delivery method.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless clearly stated otherwise at checkout.

We are not responsible for delays caused by customs authorities or import processing.

6. Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address, contact us immediately at [your email address]. We will do our best to update the order before it is processed or shipped.

7. Lost or Delayed Orders

If your order appears delayed or lost, please contact us at [your email address] with your order number.

We will review the order and, where possible, work with the fulfilment provider or carrier to investigate.

8. Damaged Orders

If your item arrives damaged, please contact us within 7 days of delivery at [your email address]. Include your order number and clear photos of the item and packaging.